FAQ

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General
Q1: What can I use the content for? You may use the content for works that involve advertising, promotional designs and many other listed purposes including designs that will be available for commercial resale depending on the license options you choose. RF Standard & RF Extended licenses are available to cover a wide range of applications. All of the images on our site are Royalty-Free. See our license types for more detailed information. Q2: Our vector pricing Our vectors are priced in terms of credits. 1 Credit = $1 (USD) Q3: What is the best use of a vector file? Vector files as used in Adobe Illustrator, Macromedia Freehand, Xara Xtreme and CoralDraw are the industry standard for graphic design, page layout, typography, logos, sharp-edged Artistic illustrations (i.e. cartoons, clip Content, Content, complex geometric patterns), technical illustrations, diagramming, icons and typography. The recent versions of bitmap editors such as Adobe Photoshop support some vector editing tools (e.g. editable paths). Q4: Can I get a JPEG? Of course you can get JPEG. We provide the best of both worlds with a vector. Simply drag and drop the vector onto your Photoshop short cut, Photoshop asks for the size/color space etc, or if you are in a new version of Photoshop then some of the vectors paths may be editable in Photoshop. Bingo; You Go - Save it in any file format you like at any size you wish! Q5: What format are the Vector files? All our files are encrypted safely in a zip archive. Inside the archive there will be a vector EPS (illustrator version 8+ compatible). ASK THIS: Some Artists include a PDF and .AI as well. This is not compulsory. If the file contains any native CS features i.e. gradient mesh or transparency, the native CS (illustrator 11) file will be included if indicated in the file details next to the preview, i.e. CS file included. Q6: I am unable to download file?/span> Imp: You can download purchased files ANY number of times within 24 hours of purchase by visiting your My Transactions section or by clicking here 1stly - In case of bad / broken file kindly double check your download process. Interruption or incorrect download may have caused error. 2ndly - If credits were deducted and you confirmed your download by ticking the "agree to terms box" then clicked DOWNLOAD; the file would have automatically downloaded to your PC. Try a key word search on your PC - key word "xxx". If the file you downloaded seems to be damaged please try downloading it again, this will often fix your problem. Lastly - After trying above two listed methods if you are still unable to get the file or it looks damaged contact us right away so that we can fix the file and/or give you a refund. You can use our site with confidence. No credits will be lost! Q7: My file is corrupted? If credits were deducted and you confirmed your download by ticking the "agree to terms box" then clicked DOWNLOAD; the file would have automatically downloaded to your PC. Try a key word search on your PC - key word "xxx". If the file you downloaded seems to be damaged please try downloading it again, this will often fix your problem. If not contact us right away so that we can fix the file and/or give you a refund. You can use our site with confidence. No credits will be lost! Q8: I am unable to open downloaded file? If for some reason the file you cant open the downloaded file please make sure you are firstly unzipping the archive then, opening the vector in vector editing software, such as Adobe Illustrator. Your vector editing application must be able to open EPS version 8 files. Older applications may not open the files correctly. Please check the release notes with your application to confirm it is compatible with Illustrator EPS version 8 files. If the file contains Gradient Mesh shading you will need Adobe Illustrator to edit the Mesh correctly. Q9: How come you charge so less for files? VectoRain is a community-based stock agency. We have a range of contributing artists from professional world-class graphic designers to hobbyist illustrators. We bring the 2 worlds together directly through our website with minimal agency fees and costs in order to make these amazing vector files available within most designers budgets. Q10: What format are the Vector files? Credits (CR) are used as currency at VectoRain, 1 Credit (CR) = $1 (USD). Once you have loaded your account with credits you can use them to purchase and download our high quality vector graphics. You can buy as many or as little as you like starting from 00 credits. The credits are only valid on VectoRain and expire after 365 days from date of purchase. We accept most major credit cards including PayPal & MoneyBookers payments. Q11: What is a Credit? Credits (CR) are used as currency at VectoRain, 1 Credit (CR) = $1 (USD). Once you have loaded your account with credits you can use them to purchase and download our high quality vector graphics. You can buy as many or as little as you like starting from 00 credits. The credits are only valid on VectoRain and expire after 365 days from date of purchase. We accept most major credit cards including PayPal & MoneyBookers payments. Q12: I do not see my purchased credits? If you have recently finished the process of purchasing credits and they are not displaying in your account balance please try and restart your browser. PayPal transactions are almost always instant but from time to time they have delays - please give the process a few hours before contacting us if they are not displaying. ASK THIS: If you have used a PayPal eCheck the process takes PayPal up to 4 business days to clear the funds to us - as soon as this happens your credits will be active. If you do not have a current balance to cover your purchase in your PayPal account, i.e. your bank account is linked to your PayPal account to draw funds; the purchase will default to eCheck. If you are still having problems please contact us so that we can assist you. Q13: How do I get a refund? If a credit is deducted in error, or a file is either damaged or corrupt please contact support with the file number and well email the file to you or refund your credits. Please note that you have 24 hours from the time of your initial download to re-download the vector. If you require your deposit refunded please contact us.
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